Hybrid Bilingual Case Manager

### Job Description In this dynamic and results-oriented environment, you will take action by delivering client-centered disability solutions in the insurance industry. As a Disability Case Manager, you will play a key role within the client service team, proactively overseeing assigned disability claims (STD, LTD and Life Waiver). This involves assessing medical information and job responsibilities, creating effective case management strategies, and developing return-to-work plans to support individuals during their disability period. ### Position Requirements - 2+ years Experience in health, wellness, disability claims, life/health insurance, injury claims. - Bilingual (English & French) fluency (oral and written). - Ability to work in a fast-paced, high volume environment with attention to detail. - Strong listening and communication skills. - Works well under pressure and handles sensitive/confidential cases. - Excellent organizational skills and tech-savvy. ### Security and Eligibility Requirements - Reliability Status security clearance (Protected B). - Candidates must have status to work in Canada. - Must successfully complete an enhanced government screening process. - Must pass a criminal background check and a credit check. - Must have maintained 5 continuous years of residency in Canada at the time of application (independent of immigration/citizenship status). ### Responsibilities - Manage a portfolio of disability claims, ensuring timely and accurate case handling. - Evaluate medical documentation to determine claim eligibility and next steps. - Provide compassionate support to employees dealing with challenging and traumatic experiences. - Communicate effectively with claimants, healthcare providers, and internal teams. - Ensure compliance with company policies and regulatory requirements. - Maintain confidentiality while handling sensitive information related to disability status and claims. ### Work Environment - Hybrid workstyle (1–2 days in-office, 3–4 days work from home). - Note: Position is not 100% remote. Office days in Montreal are required.