Disability Case Manager

Position Type: Permanent, Full-Time Location: EDMONTON (Hybrid: 1–2 days in-office, 3–4 days work from home) Compensation: $70,000– $75,000 annually (depending on experience) + Annual Bonus Program REQUIRED EXPERIENCE : 2+ years Experience in health, wellness, disability claims, life/health insurance, injury claims Minimum 2+ years of professional experience or specialized training in one of the following fields: - Health, Wellness & Rehabilitation: Experience working as a Kinesiologist, Sports Medicine/Rehab Specialist, Mental Health Worker, or Crisis Intervention Specialist. - Disability & Life/Health Insurance: Prior experience working with major insurance providers or third-party administrators managing Short-Term Disability (STD), Long-Term Disability (LTD), or Life Waiver claims. -Workers' Compensation & Injury Claims: Experience coordinating injury claims, occupational health files, or return-to-work programs Core Competencies & Transferable Skills Required: - Information Gathering & Interviewing: Proven ability to conduct structured interviews and gather comprehensive medical, personal, and job-requirement data from clients, employers, and healthcare providers. - Evaluating Functional Abilities: Experience reviewing medical documentation and physician reports to contrast an individual's physical or mental restrictions against their specific workplace duties. - Return-to-Work Coordination: Experience collaborating directly with employers, HR teams, or intervention specialists to design and monitor early, modified, or graduated return-to-work plans. - Resilience & High-Volume Management: Ability to confidently manage a growing portfolio of claims (scaling up to 80–90 active cases) in a fast-paced environment while meeting strict deadlines. - Communication & Emotional Intelligence: Exceptional active listening and empathy skills, with the confidence and professional diplomacy needed to navigate highly sensitive, emotional, or confrontational conversations. Security Requirement: Government of Canada Reliability Clearance : Candidate must further satisfy the following criteria to be eligible for the role: - Have status to work in Canada at the time of application - Successfully complete the enhanced government screening process - Pass a criminal background check - Pass a credit check - Pass a reliability clearance check Advantages • Hybrid workstyle that includes some rotational in-office & work-from-home capabilities. • An extensive and renowned online training program. • Career opportunity advancement. • Competitive salary and annual bonus program. • $2000 education reimbursement per year. • Flexible benefits and employee discount program. • Paid vacation, personal day, and employee volunteer day allotment. • Competitive pension plan and life insurance plans. • Advantageous share ownership program. • Centrally located offices with easy access to public transportation. Responsibilities - Manage a portfolio of disability claims, ensuring timely and accurate case handling. - Evaluate medical documentation to determine claim eligibility and next steps. - Provide compassionate support to employees dealing with challenging and traumatic experiences. - Communicate effectively with claimants, healthcare providers, and internal teams. - Ensure compliance with company policies and regulatory requirements. - Maintain confidentiality while handling sensitive information related to disability status and claims. Qualifications - 2+ years Experience in health, wellness, disability claims, life/health insurance, injury claims . - Strong listening and communication skills in English - Ability to work in a fast-paced, high volume environment with attention to detail - Workes well under pressure and handle sensitive/confidential cases - Managing complex situations with professionalism and care - Organizational skills - Tech savvy - Reliability Status security clearance Protected B