Collections Supervisor

Advantages • Competitive salary package between $80,000 and $85,000 annually, depending on experience. • Registered Retirement Savings Plan (RRSP) contribution plan beginning after 3 months of employment. • Deferred Profit Sharing (DPS) plan commencing after 1 year of continuous service. • Total combined retirement contribution plan of approximately 8% (RRSP + DPS combined). • Generous paid time off package starting at 18 total days (15 paid vacation days plus 3 flexible float days). • Reliable annual corporate bonus structure paid out every August based on June 30th fiscal year-end performance. • Comprehensive health, dental, vision, and group wellness benefits coverage. • Excellent long-term career stability and growth potential within an established finance & accounting division. Responsibilities • Process customer onboarding requests to the Accounts Receivable Shared Service center and ensure accurate account setup. • Evaluate customer sales orders and approve or deny credit limit increases in strict compliance with corporate policy guidelines. • Take full accountability for monitoring and maintaining targeted Days Sales Outstanding (DSO) metrics. • Resolve complex customer debit and credit disputes, handling escalated account situations with professionalism. • Develop, manage, and refine the Authorization to Return (ATR) operational process. • Serve as the primary credit liaison and functional interface between various internal divisions. • Process, monitor, and correct critical financial data input across corporate enterprise systems. • Coordinate closely with corporate credit management and corporate collections personnel to align operational objectives. • Work in partnership with corporate accounting teams to build and maintain best-practice database standards. • Produce monthly closing reports, executive credit summaries, and specialized financial analysis as needed. • Perform and oversee essential cash application workflows and credit assistant administrative functions. • Oversee the prompt issuance of customer credit memos and adjustments. • Coordinate specialized credit and collections procedures across multi-site operational divisions. • Maintain open lines of communication and conduct regular meetings with sales force teams, logistics hubs, and key client accounts. • Ensure full compliance with tax exemption certificate requirements across all customer ship-to locations. • Handle complex or high-risk customer accounts directly and negotiate effective payment arrangements when necessary. • Accomplish special management projects and additional leadership duties as assigned by department heads. Qualifications • College Diploma in Accounting, Finance, or Business Administration; related professional credit certifications or equivalent practical experience preferred. • 3 to 5 years of dedicated credit and collections experience, including demonstrated supervisory, lead, or team management experience. • Proven track record of maintaining superior standards in customer service, throughput, team productivity, and quality control. • Full ability to drive or access reliable personal transportation to commute regularly to the Milton, Ontario office site. • Commitment to upholding organizational vision, core values, safety standards, and operational excellence daily.