Payroll Specialist
Job Summary
Randstad is hiring a Payroll Specialist to join a client's payroll team and ensure smooth payroll operations. You will serve as a trusted advisor, handling complex compliance questions and assisting with onboarding. The role requires ensuring accuracy at every step of the payroll process.
Responsibilities
- Support small businesses with payroll and compliance questions
- Review and verify payroll data and tax filings
- Collaborate across teams to investigate platform anomalies
- Provide clear compliance advice to non-HR business owners
- Contribute ideas to optimize internal processes
Required Skills
- 2 to 4 years payroll processing experience
- Knowledge of multi-provincial or multi-state payroll
- Payroll designation (PCP/PLP or FPC/CPP) preferred
- Autonomous remote work capabilities
- Excellent written and verbal communication
Job Details
Advantages
- Unlimited Free Access to Udemy
- Collaborative team environment
- Easily accessible by public transit
Responsibilities
- Customer Guidance: Support small businesses and accounting partners across North America with complex payroll scenarios, deductions, and system compliance questions.
- Accuracy & Compliance: Review and verify payroll data, tax filings, year-end forms (like T4s/W-2s), and Records of Employment (ROEs) to guarantee zero-error processing.
- Collaboration: Work cross-functionally with Customer Operations, Product, and Risk teams to investigate platform anomalies and improve the overall user experience.
- Empathetic Support: Turn confusing compliance guidelines into clear, understandable advice for small business owners who don't have an HR background.
- Continuous Improvement: Contribute ideas to optimize our internal processes, helping us keep the software the "friendliest" on the market.
Qualifications
- Payroll Expertise: 2 to 4 years of hands-on experience handling payroll processing, ideally within a multi-provincial (Canada) or multi-state (US) environment.
- Certification Preference: Holding or actively working toward a payroll designation (such as PCP/PLP in Canada or FPC/CPP in the US) is highly valued.
- Remote Independence: High comfort level working autonomously in a remote environment, with excellent written and verbal communication skills.