Remote Bilingual Caseworker
Job Summary
As a Remote Bilingual Patient Caseworker, you will coordinate prescription drug coverage by navigating public, private, and special access programs. You will provide compassionate telephone support to patients, physicians, and insurance providers to ensure seamless access to specialty medications. This 100% remote permanent role offers comprehensive benefits, financial security programs, and provided home office equipment.
Responsibilities
- Coordinate prescription drug coverage and reimbursement solutions
- Provide compassionate telephone support to patients and stakeholders
- Manage patient onboarding and track therapy disruptions
- Act as a cross-functional liaison between patients, pharmacies, and physicians
- Log interactive updates accurately in CRM databases
Required Skills
- 2+ years experience as Patient Caseworker or Reimbursement Specialist
- Fluent professional bilingualism in English and French
- Proficiency in Microsoft Office and CRM systems
- Strong organizational and problem-solving skills
Job Details
Status: Permanent
Location: 100% Remote (Must reside in QC or NB)
Schedule: Monday to Friday, 8-hour shifts (Shifts fall between 8:00 AM and 8:00 PM EST)
Salary: $50,000 to $55,000 / year ($25.64 to $28.21 / hour)
Advantages
100% Work-From-Home permanent corporate opportunity.
Day-1 Financial Security: RSP matching program, stock purchase plan, and competitive annual performance bonuses.
Immediate Comprehensive Benefits: Day-1 access to full medical, dental, and vision packages.
Paid Time Off: 3 weeks of paid vacation, plus dedicated sick and wellness days.
Premium Wellness Support: Extensive physical, mental, and family care solutions (including backup dependent care and paid parental leave).
Equipment Provided: All home office hardware and tech tools are shipped directly to you.
Responsibilities
Casework & Reimbursement: Coordinate all aspects of prescription drug coverage by navigating public, private, and special access programs.
Patient Engagement: Provide compassionate, professional telephone support to patients, healthcare professionals, and insurance bodies.
Clinical Tracking: Adhere to case-management protocols, managing patient onboarding documentation, tracking therapy disruptions, and filing mandatory adverse event reports.
Cross-Functional Liaison: Act as the primary link between patients, pharmacies, and physicians' offices to maximize reimbursement solutions.
CRM Documentation: Log every interactive update accurately into the internal database.
Qualifications
Experience: Minimum of 2+ years of recent experience (within the last 7 years) as a Patient Caseworker, Pharma Reimbursement Specialist, or Patient Coordinator.
Language Requirement: Fluent professional bilingualism (English/French, oral and written). This role requires bilingualism to serve a national patient base and collaborate with stakeholders outside of Quebec.
Technical Skills: Tech-savvy with working proficiency in Microsoft Office (Word, Excel) and CRM systems (e.g., Salesforce).
Core Competencies: Outstanding organizational skills, strong financial acumen, problem-solving capabilities, and a deeply empathetic communication style.