Project Manager Change Management

Assignment Type: Hybrid Contract Duration: 12-month contract Advantages - Enterprise Governance Leadership: Own and manage the end-to-end IT Change Management framework across cloud, infrastructure, application, and cybersecurity domains. - Executive & Stakeholder Visibility: Lead Change Advisory Board (CAB) meetings and partner directly with IT leadership, vendors, and business stakeholders. - Modern ITSM Platforms: Leverage enterprise IT Service Management (ITSM) tools such as ServiceNow or Remedy to manage change workflows. - Process Maturity & Automation: Drive continuous improvement by analyzing change metrics, reducing change-related incidents, and optimizing governance automation. Responsibilities - Own and govern the enterprise IT Change Management process, ensuring alignment with ITIL standards, organizational policies, and compliance controls. - Review and evaluate Requests for Change (RFCs) for completeness, risk levels, business impact, testing validation, and backout plan readiness. - Coordinate change schedules and maintenance windows across teams to prevent scheduling conflicts and minimize business disruption. - Lead and facilitate Change Advisory Board (CAB) meetings, presenting change risks, dependencies, implementation strategies, and emergency change requests. - Evaluate operational, technical, and security risks associated with proposed changes, escalating high-risk items to senior leadership when necessary. - Communicate planned maintenance activities, major changes, and service outages to business units and technical stakeholders. - Collaborate closely with Incident, Problem, Release, and Configuration Management teams to maintain operational stability and service continuity. - Develop, monitor, and report on Change Management KPIs, metrics, and executive dashboards. - Perform post-implementation reviews, analyzing failed or unauthorized changes to identify root causes and drive process improvements. - Support internal and external compliance audits by maintaining complete change documentation, approval records, and evidence. Qualifications Core Technical & Governance Requirements - Professional Experience: Minimum 5+ years of dedicated experience in IT Service Management (ITSM), IT Operations, Release Management, or IT Change Management. - Enterprise Technology Scope: Proven experience managing technology changes across large-scale enterprise environments, including cloud, infrastructure, networking, applications, and cybersecurity. - Governance & Facilitation: Demonstrated experience facilitating governance forums, leading CAB meetings, and coordinating multi-disciplinary stakeholder groups. - ITSM Tooling: Hands-on experience working with ServiceNow, BMC Remedy, or equivalent ITSM platforms. - ITIL Mastery: Strong practical understanding of ITIL Change, Incident, Problem, and Asset Management processes. - Education: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent combination of education and experience). Preferred Certifications & Assets - ITIL Certification: ITIL Foundation or ITIL Managing Professional certification is strongly preferred. - Change Management Designation: Formal Change Management certifications (e.g., Prosci) are considered valuable assets. Soft Skills & Delivery Attributes - Analytical Risk Assessment: Exceptional analytical and problem-solving capabilities to evaluate complex technical change risks systematically. - Communication & Collaboration: Strong verbal, written, and presentation skills to articulate technical change impacts clearly to both technical teams and executive leadership.