Collections Specialist

Responsibilities - Monitor AR aging and manage collections on overdue accounts - Chase overdue invoices via phone, email and written communication - Lead customer communications related to payment follow up, disputes, and resolution of outstanding balances (negotiation of payment plans may be necessary) - Maintain accurate records of all credit control activity by using our group collections tool (cash on time) - Provide regular updates on outstanding debts to the finance team, informing them of any risks to enable bad debt provisions to be taken - Reconcile customer accounts and resolve discrepancies efficiently - Collaborate with internal departments (Sales and Operations) to resolve complex or escalated AR issues impacting payment - Ensure compliance with company policies Qualifications - 3+ years of experience in a similar role - Bilingualism (French and English) is required. This position involves regular verbal and written communication with non-French-speaking clients across Canada regarding account management and collection activities - Strong understanding of AR processes and cash collection metrics (including DSO) - Strong communication and negotiation skills with the ability to manage customer conversations - Good working knowledge of accounting systems and Excel - A proactive approach to problem solving and attention to detail - Comfortable working autonomously with minimal supervision Advantages - Unlimited Free Access to Udemy - Collaborative team environment - Easily accessible by public transit