B2B Customer Service Rep
Job Summary
Our client, a global leader in environmental services, is seeking a Customer Service Representative to join their team in Sainte-Catherine. In this exciting role, you will step away from the usual call center routine to act as a true logistics backbone. Within a tight-knit team, you will take charge of order management and perform diligent follow-ups on email requests.
Responsibilities
- Manage B2B customer accounts and orders
- Resolve customer requests and handle email inbox
- Prepare logistics documentation and enter data into IT systems
- Collaborate with team members on urgent requests
Required Skills
- Previous customer service experience (B2B preferred)
- Proficiency in French and English (written and verbal)
- Computer literacy and ERP system navigation
- Ability to work under pressure and prioritize tasks
- Must have a vehicle for commute
Job Details
Job Details:
Location: Sainte-Catherine (South Shore)
Title: Customer Service Representative
Status: Temporary contract with strong potential for permanent conversion (based on business needs)
Pay Rate: $24.00 to $30.00 / hour (depending on experience)
Advantages
- Competitive hourly wage between $24.00 and $30.00, commensurate with experience.
- Stable day shift from 8:00 a.m. to 4:30 p.m., Monday to Friday.
- Modern open-office work environment that promotes communication and collaboration.
- Warm and welcoming work atmosphere with monthly team lunches provided by the company.
- Casual dress code.
- Free parking.
Responsibilities
- Efficiently manage accounts handled by the central customer service department, including proactive and reactive calls;
- Ensure the rapid resolution of customer requests and issues;
- Promote all company services during order taking;
- Manage orders and administrative activities related to customer accounts, notably including account creation, setup, routing, pricing, and required follow-ups;
- Manage the team's email inbox, analyzing, sorting, and prioritizing requests from industrial clients;
- Accurately create and enter orders into the internal IT system;
- Prepare and print the logistics documentation required for transportation and service compliance;
- Collaborate closely with other team members to balance the workload and respond to urgent requests.
Qualifications
- Previous experience in a customer service role (B2B is an asset).
- Excellent proficiency in both French and English, with a strong emphasis on English comprehension and writing skills.
- General computer literacy and the ability to efficiently navigate management databases or ERP systems.
- Excellent ability to prioritize, versatility, and the capacity to work under pressure with frequent urgent requests.
- Strong team spirit, positive attitude, and a desire to learn.
- Must have a vehicle to commute to the office in Sainte-Catherine (site not accessible by public transit).