B2B Customer Service Rep

Responsibilities: - Managing all communications (inbound and outbound calls, emails) with commercial clients to ensure an impeccable customer service experience. - Acting as an inside account manager, responding promptly to complex inquiries and ensuring thorough follow-up throughout the order processing cycle. - Proactively managing the database by entering, updating, and meticulously tracking strategic information within the CRM software. - Supporting sales growth by conducting regular follow-ups with the established clientele and identifying upselling and cross-selling opportunities. - Ensuring seamless daily coordination with local logistics departments as well as production teams based in the United States and France. Required Qualifications: - Proven and successful experience in B2B customer service, account management, or inside sales support, ideally within a manufacturing or industrial environment. - Full fluency in both French and English, both spoken and written, due to daily interactions with global subsidiaries. - Excellent computer literacy and the agility to work with ERP systems such as Sage X3 (or SAP), analytical tools like Power BI, and CRM software. - Natural interpersonal skills, strong active listening, and a solid ability to adapt to operational changes. - Previous work experience within highly specialized sectors (aerospace, automotive, or medical) is a major asset.