Bilingual Customer Service

Advantages • Consistent daytime schedule of 8 hours a day, preferably 8:00 AM to 5:00 PM. • Comfortable and professional business casual work environment. • Free parking provided on-site at the Mississauga office. • All necessary equipment provided for your day-to-day tasks. • Hybrid, 3 days in office Responsibilities • Identifying the needs of the customers accurately and efficiently. • Communicating daily with vendors in a strictly B2B capacity. • Handling a high volume of communications, with 80% of calls in French. • Supporting and interacting directly with the Eastern Canada clientele. • Navigating and updating accounts using Salesforce software. • Processing complex orders utilizing JD Edwards or Enterprise 1. • Acting as a Senior order management specialist to ensure smooth transactions. • Participating actively in hands-on training and shadowing. Qualifications • 2 to 3 years of proven experience in customer service or order management. • Technical experience with Salesforce and JD Edwards or Enterprise 1 is preferred. • Must be fully bilingual (French and English) to handle 80% of calls in French. • Ability to commute to the office located on Mississauga Road for 3 days a week and a quiet office to work from when at home. • Demonstrated ability to act as a Senior order management specialist. • A bubbly personality and the readiness to hit the ground running.