Customer Service Representative

Job Title: Customer Service Representative (CSR) Location: Montreal, QC (Downtown) Status: Permanent, Full-time Summary Description A leading company specializing in maritime transport to Newfoundland is looking for a Customer Service Representative (CSR) for its Montreal office. In this role, you will be at the heart of logistics operations, acting as the essential link between customers, terminals, and dispatch teams. This Customer Service Representative (CSR) position requires great versatility and the ability to navigate a dynamic and collaborative work environment. Benefits - Annual salary between $45,000 and $50,000 depending on experience. - Performance bonus of up to 4%. - 3 weeks of vacation pro-rated, plus 13 days of personal and sick leave. - Hybrid work formula after training in Montreal (2 days of telecommuting per week). - Modern office located in the heart of downtown, easily accessible by public transit. Responsibilities - Enter and manage transport bookings in the AS400 computer system. - Perform cargo tracking (tracing) to answer customer questions about the status of their shipments. - Manage a high volume of communications, primarily by email (approximately 100 per day) and by telephone. - Collaborate closely with dispatch departments and drivers to resolve delivery issues. - Provide proactive support to internal and external customers to ensure smooth service. Qualifications - Fluent bilingualism (English and French) is mandatory, as much of the work is done with Newfoundland. - Minimum of 2 to 3 years of customer service experience in an office environment. - Excellent ability to manage several tasks simultaneously (multitasking). - Sociable, proactive temperament, capable of working effectively within a close-knit team.