Bilingual Customer Service Specialist
Job Summary
Are you looking for a role where your organizational skills and English fluency will open doors for internal advancement? Randstad Canada is seeking a Bilingual Customer Service and Sales Support Specialist for a hybrid, permanent full-time position in Québec City. You will act as the operational right hand to the VP of Sales, streamlining daily operations and communicating with international clients.
Responsibilities
- Manage orders, inbox, and proactively follow up on files
- Process return merchandise authorizations (RMA) and coordinate with production
- Interact daily in English with major global partners
- Prepare basic quotes for existing clients
Required Skills
- Customer service or sales support experience
- Bilingualism in French and English
- Familiarity with computer systems and ERP/CRM software
- Strong organizational and prioritization skills
Job Details
Employment Terms: Monday to Friday DAY schedule with flexible hours Permanent, full-time Hybrid work model
Advantages:
- Health & Fitness: A free on-site CrossFit coach on Mondays and Wednesdays + free fresh fruit provided every week.
- Work-Life Balance: 5+ weeks of vacation (3 weeks starting off + paid closure during the holiday season + 5 personal/sick days).
- Flexibility: Hybrid work model (after a 3-month on-site onboarding period to get you fully equipped).
- Benefits: Group insurance (50/50 split) and an RRSP with a 2% employer matching contribution.
Responsibilities:
- Operational Management: Managing orders, handling the main inbox, and proactively following up on files.
- Problem Solving: Processing return merchandise authorizations (RMA) and maintaining rigorous follow-ups with production (a stimulating and dynamic environment!).
- International Communication: Interacting daily in English with major global partners.
- Sales Support: Preparing basic quotes for existing clients.
Qualifications:
- Experience: Customer service, sales support, or client account management.
- Bilingualism (French and English): You will be communicating daily with English-speaking clients located outside of Québec.
- Tech-Savvy: General comfort with computer systems and experience with ERP/CRM software.
- Attitude & Resourcefulness: We are looking for a rigorous, proactive individual who excels at managing priorities under tight deadlines.