FT Team Leader

Advantages Competitive salary of $21.00 + quarterly bonus. Nespresso coffee machine Monthly credit on coffee capsules and discount on accessories for employees. Access to Randstad Advantage insurance program. Excellent training and development programs The opportunity to develop your career with Nestlé Canada Responsibilities As a Team Lead, your duties will emphasize on training, people management, and operational oversight of the boutique as follows: Boutique Specialist Training & Coaching You will need to ensure that all new and current employees are fully proficient and compliant with Nespresso standards. Conduct training for new employees on: Nessoft system usage, Machine operation and Coffee knowledge. Provide guidance on - Mystery Shopper scripts, Key B2B points to communicate to guests and Nespresso policies and procedures (related to Nespresso products). Train staff on Cash handling procedures, Tax exempt and on Return management procedures. Set the training agenda for on-boarding new employees. People Management & Team Development Support the manager in daily staff oversight, scheduling, and positive team reinforcement Develop a schedule for the staff to assist in daily Boutique tasks and responsibilities. Assist Manager in setting work schedules. Communicate a clear understanding of the Company’s values. Lead Role play sessions (Mystery Shopper scenarios). Provide employee recognition for team success. Assist the team where and when needed. Perform any other job-related duties. Stock Management, Operations & Reporting This ensures the physical inventory and system data are accurate and reported on regularly. Stock Management: Ensure the boutique is in stock with all supplies. Submit and process stock transfers. Process returns. Report stock deficiencies to the manager. This role Includes the physical duties of safely lifting, pushing, pulling, and maneuvering boxes and heavy items of various sizes and weights, consistent with provincial safety standards. Financial Awareness: Maintain an understanding of the Boutique Budget for Decoration and Tasting products. Reporting: Prepare and review daily and weekly reporting on machine and capsule sales. Meet with the Manager on a weekly basis to review performance and operations. Qualifications 2 years of experience in training leadership, customer relations, and sales Expertise in oral communication tailored to various customer profiles Proven experience in team management Strong proficiency in Microsoft Office, IT phone systems, and data analysis Skilled in prioritizing tasks effectively Strong analytical abilities and attention to detail Proven ability to handle challenging customer interactions Preferred Qualifications: Passion for our products, with a particular interest in coffee