Product Specialist

Advantages •Monday - Friday 8AM-5PM •Salary $50,000-55,000 (Based on Experience) •Advancement opportunities Benefits: •Business Casual •Dress down Fridays • Company events • Dental care • Disability insurance • Employee assistance program • Extended health care • Life insurance • On-site gym • On-site parking • Paid time off • Profit sharing based on company performance ($5,000-8,000$ roughly) • Wellness program Responsibilities Product-Related · Technical Support acting as the primary contact for incoming distributor and end-user product/sales related requests on the phone, through email and chat · Factory liaison working with our vendor partners to answer product related questions from sales, distributors and end-users · Identify product line gaps and opportunities to bring new products to market through competitive analysis and market research · Become a “Product Expert” by continuously learning about our products and adding to your knowledge base · Identify and recommend solutions for short-term and long-range product issues that must be addressed · Maintain and add content to our Technical/Product Logistics Databases Marketing-Related · Ensure our website reflects accurate information for our customers · Work directly with team for product-level website updates and drive ideas that will contribute to an improved customer experience · Assist with key distributor partner catalog update spreadsheets Admin-Related · Understand, support and implement department procedures to meet ISO 9001:2015 objectives · Other duties, within your capabilities and level of responsibility, in order to meet the needs of the business Qualifications Post-secondary diploma or relevant experience Marketing. Great attention to detail and accuracy. Strong copywriting and copy-editing skills in English. Entrepreneurial spirit High attention to detail Accountable Ability to work independently Motivated self-starter with high level of drive and determination Inquisitive, consistently looks for answers and ways to improve day-to-day activities Excellent written and verbal communication skills in English and French Tech savvy and passionate about technology Eagerness to learn and be an essential member of a dynamic team/company. Ability to work independently and within a team. Experience with Microsoft Excel. English-speaking internal and external [clients/partners/employees] located outside Quebec on a [daily/regular] basis