Customer Service Representative

Advantages • Competitive compensation package with a base salary of $55,000 to $57,000 per year, based on experience. • Permanent, full-time order desk position offering long-term employment stability in Coquitlam, BC. • Supportive, collaborative team environment with an established industry leader in wholesale distribution. • Opportunity to work with long-term, loyal account bases rather than cold calling. • Ongoing career development and professional growth opportunities within sales & marketing. • Comprehensive exposure to supply chain, order desk management, and industrial customer service. Responsibilities • Act as the main point of contact at the order desk for incoming customer inquiries via phone, email, and counter service. • Process, enter, and verify customer purchase orders accurately into the computer system while noting specific delivery and material requirements. • Read, analyze, and interpret customer requests, product schedules, and technical order specifications. • Answer technical product questions and provide detailed information regarding product applications and mechanical inventory. • Collaborate with internal sales and technical teams to prepare accurate, competitive quotes for commercial contractors and clients. • Monitor and track scheduled order shipment dates, actively communicating with logistics teams to expedite deliveries as needed. • Handle product returns, exchanges, and credit processing in accordance with corporate distribution guidelines. • Liaise with internal departments, including inventory management, logistics, and outside sales, to maintain efficient order flow. • Maintain organized customer interaction records and maintain strong long-term working relationships with key accounts. Qualifications Skills and Requirements • Minimum of 3 years of experience working on an order desk within a wholesale distribution environment. • Proven track record as a Customer Service Representative, Inside Sales Representative, or order desk clerk. • Strong mechanical aptitude or experience working with industrial, building, or mechanical products, with the ability to quickly learn complex product lines and technical specifications. • Exceptional interpersonal and relationship-building skills to maintain trust with long-term wholesale clients. • Proficiency with order entry software, computerized inventory systems, and standard office applications, ensuring high attention to detail and accuracy. • Strong verbal and written English communication skills with a professional telephone and counter manner; additional language skills are an asset for national coordination. • Excellent problem-solving, active listening, and critical thinking abilities in a fast-paced environment. • Proven time management and multitasking skills to prioritize urgent client requests, order processing, and shipping deadlines. • Ability to remain calm, professional, and composed under pressure during peak business hours. • High school diploma or equivalent; post-secondary coursework in business, sales, or logistics is preferred.