Inside Sales Representative
Job Summary
We are seeking an experienced Inside Sales Representative to join a dynamic team in Concord, ON, playing a central role in customer care and sales support. The successful candidate will manage high-volume incoming inquiries, review architectural drawings, and generate technical price quotations. Additionally, this role involves implementing and managing a structured CRM system to organize leads and drive long-term sales growth.
Responsibilities
- Manage incoming sales inquiries and customer requests
- Implement and track CRM database systems
- Review technical plans to generate pricing estimates and quotations
- Coordinate shop drawings and order entry tasks
Required Skills
- 2+ years inside sales or customer care experience
- CRM sales tracking system proficiency
- Ability to review architectural specifications and technical plans
- Familiarity with layout software like AutoCAD is an asset
Job Details
Advantages
• Competitive starting base salary ranging from $60,000 to $85,000 per year, aligned with candidate experience.
• Annual company performance bonus program.
• Comprehensive health, dental, and vision insurance coverage.
• Company-funded professional development investments.
• Standard full-time day schedule (Monday to Friday, 9:00 AM – 5:00 PM) with 100% on-site working conditions.
• Clear advancement opportunities into a sales management or team lead role as company operations expand.
Responsibilities
• Serve as the primary internal Inside Sales Representative delivering exceptional support to regional agencies, interior designers, and commercial clients.
• Manage high-volume incoming sales inquiries, project drawings, and customer requests via phone and email.
• Lead the setup, implementation, and ongoing daily tracking of a new Customer Relationship Management (CRM) database.
• Review architectural specifications and technical plans to generate accurate pricing estimates, markups, and detailed quotations.
• Coordinate shop drawings, submittals, and order entry tasks alongside post-sales and production teams.
• Maintain consistent follow-up communication on open project quotes to maximize sales conversion rates.
• Assist cross-functional teams during peak operational periods, supporting inventory inquiries or agency outreach as needed
Qualifications
• 2+ years of experience as an Inside Sales Representative, technical customer care specialist, or sales support representative within manufacturing, building products, or lighting.
• Background in managing incoming customer pipelines, generating quotes, and maintaining database systems.
• Demonstrated experience building, maintaining, or operating within CRM sales tracking systems.
• High motivation to make an organizational impact in a dynamic, high-growth business environment.
• Familiarity with technical layout and lighting design software such as AutoCAD, AGI32, or Dialux is considered a valuable asset.
• Ability to report 100% on-site to the workplace location in Concord, ON.